Privacy Policy

1. Introduction

Circular Swap ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (business name, ABN, address)
• Account credentials (password, encrypted)
• Payment information (processed through secure third-party providers)
• Profile information and preferences

2.2 Listing and Transaction Information

We collect information related to your use of the Platform, including:

• Listings you create (material descriptions, photos, pricing)
• Messages and communications with other users
• Transaction history and payment records
• Search queries and browsing activity

2.3 Automatically Collected Information

When you use the Platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process transactions and facilitate trades between users
• Send you transaction-related communications
• Respond to your inquiries and provide customer support
• Send administrative information, updates, and security alerts
• Personalize your experience and provide relevant content
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our Terms & Conditions
• Conduct analytics and research to improve our services

4. Information Sharing and Disclosure

4.1 With Other Users

Certain information may be visible to other Platform users, including:

• Business name and profile information
• Listings you create (as publicly displayed)
• Public reviews or ratings
• Messages sent through the Platform messaging system

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, etc.)
• Cloud storage and hosting providers
• Analytics and marketing services
• Customer support tools
• Email service providers

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government investigations).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your usage of the Platform. You can control cookies through your browser settings, though disabling cookies may limit certain Platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information unless we are required to retain it for legal purposes.

9. Children's Privacy

Our Platform is intended for business users and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on the Platform
• Sending an email notification to registered users
• Updating the "Last Updated" date at the top of this page

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable Australian privacy laws.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: